Instagram messages blacked out: How to fix it?

In this article, we’ll tell you how to fix the Instagram messages blacked out issue. Instagram, a widely popular social media platform embraced by users worldwide, has recently encountered some challenges.

What is the meaning of Instagram messages blacked out?

Like any application, it is not immune to occasional bugs. In this article, we will explore the implications of “Instagram messages blacked out” – a phenomenon where users’ messages and direct messages (DMs) become obscured by bothersome black or gray boxes, rendering the content unreadable.

The emergence of this issue followed a recent update implemented by Instagram. It is important to note that the problem is unlikely to be attributed to individual factors such as internet connectivity, mobile service providers, or operating systems. Instead, it is a widespread predicament affecting Instagram as a whole, necessitating attention and resolution from the company.

Instagram messages blacked out: How to fix it?
If your Instagram messages blacked out, try to follow the problem-solving steps below

Why are Instagram messages blacked out?

Instagram messages unexpectedly appear black, and you are not to blame for this peculiar occurrence. The root of the problem lies in a bug associated with one of Instagram’s recent updates, which triggers the appearance of a black box concealing your messages or direct messages (DMs) on the platform.

Notably, this bug affects Instagram users across the board and does not appear to discriminate among any specific subgroup within the community.

How to fix the Instagram messages blacked out issue?

Chances are high that you’ve stumbled upon this article due to your personal encounter with this frustrating glitch. Without further ado, let’s delve into the steps to restore your Instagram messages to their normal state.

  • Update your Instagram app
  • Turn on Dark Mode on Instagram
  • Check Instagram’s system status
  • Contact with Instagram support team

Let’s look closer at these problem-solving steps:

Update your Instagram app

To ensure that you have the most up-to-date version of the app, navigate to your device’s app store and check for any available updates for the Instagram application. If an update is available, proceed to install it accordingly.

However, if no update is currently available and you continue to encounter this bug, you may need to exercise patience until the app’s engineers address and resolve the issue. In the interim, some Instagram users have uncovered a few workarounds to eliminate the black boxes and restore functionality to their messages.

Turn on Dark Mode on Instagram

To activate the dark mode and enhance the readability of your Instagram messages, follow these steps:

  • Open the Settings application on your iPhone.
  • Navigate to the Display & Brightness section.
  • Look for the “Dark” option and select it.

By enabling dark mode, your phone’s interface will adopt a darker color scheme, ensuring improved visibility for your Instagram messages.

Once the bug causing the blacked-out messages is resolved, you can easily switch back to the regular light mode.

Instagram messages blacked out: How to fix it?
Instagram messages blacked out: How to fix it?

Check Instagram’s system status

When encountering any kind of bug or issue, including the black bar obscuring your Instagram messages, it is advisable first to verify if Instagram is currently experiencing downtime or undergoing maintenance. To do so, you can rely on various reliable websites like DownDetector, which utilizes user-generated data to provide real-time insights on application outages.

For more official information on Instagram’s status directly from the company, you can visit the Instagram website at This platform serves as a trustworthy source to stay updated on any announcements or notifications regarding Instagram’s operational status.

Contact with Instagram support team

If none of the aforementioned steps prove successful in resolving your issue, it is advisable to reach out to Instagram’s customer support team for further assistance. Here’s what you can do:

  • Visit, where you can explore an extensive database of frequently asked questions and their corresponding solutions. This resource often provides valuable insights and potential fixes for common problems.
  • If you are unable to find a satisfactory answer on the help website, you can directly contact Instagram’s customer support team. They can be reached via phone at (650) 543-4800 or through email at [email protected]. Be sure to provide a clear and detailed explanation of the issue you are facing to receive appropriate assistance.

By leveraging these support channels, you increase the likelihood of finding a resolution to your Instagram-related concerns.

Also, you may be interested in this article: How to add Instagram Highlights from your camera roll?


We trust that the provided information will help you regain the Instagram messages blacked out. These steps are generally effective in resolving various bugs, so we hope they prove useful to you. Happy scrolling, and enjoy your continued Instagram experience!

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